Privacy Policy

1. Introduction

At Voltheon ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our real estate consulting services, or interact with us in any way.

We adhere to the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identity Information: NRIC or FIN numbers (where legally required), date of birth, nationality
• Professional Information: Job title, company name, business contact details
• Financial Information: Bank account details, payment information, investment preferences
• Property Information: Details about properties you own, lease, or are interested in
• Communication Records: Information contained in communications between you and us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:

• IP address
• Browser type and version
• Time zone setting
• Pages visited and time spent on those pages
• Referral sources
• Device information

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookies Policy.

3. How We Collect Your Information

We collect information about you through various channels, including:

• Direct interactions when you provide information by filling in forms, corresponding with us, or using our services
• Automated technologies or interactions when you visit our website
• Third parties or publicly available sources, such as property registries, business directories, or referrals

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Marketing Communications

We may use your contact information to send you newsletters, market updates, and information about our services that may be of interest to you. You will receive marketing communications from us only if you have given your consent or requested such information.

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly with your request

5. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

5.1 Service Providers

We may disclose your information to third-party service providers who perform services on our behalf, such as:

• Property valuation experts
• Legal and financial advisors
• IT service providers
• Payment processors
• Marketing and communication providers

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 Legal and Regulatory Authorities

We may disclose your information to regulatory authorities, government agencies, or law enforcement officials:

• To comply with legal obligations
• To respond to valid legal processes
• To protect our rights, privacy, safety, or property
• To investigate fraud or other illegal activities

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

• Encryption of sensitive data
• Secure storage systems
• Restricted access to personal information
• Regular security assessments
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

For clients using our real estate consulting services, we typically retain relevant personal information for at least 5 years after the end of our business relationship to comply with tax, legal, and regulatory requirements.

8. Your Rights

Under the PDPA and other applicable data protection laws, you have rights regarding your personal information, including:

8.1 Right to Access

You have the right to request access to your personal information that we hold about you.

8.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete personal information that we hold about you.

8.3 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

8.4 Right to Data Portability

In certain circumstances, you may request that we transfer your personal information to another organization.

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.

9. International Transfers

As a real estate consulting firm based in Singapore, we primarily process and store your information within Singapore. However, in some cases, we may transfer your personal information to service providers located in other countries.

When we transfer personal information to countries outside of Singapore, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring to countries that have been deemed to provide an adequate level of protection for personal information
• Using specific contracts approved by relevant authorities which give personal information the same protection it has in Singapore
• Obtaining your explicit consent for the transfer after informing you of the potential risks

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We have no control over the content, privacy policies, or practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Voltheon
Attn: Data Protection Officer
8 Shenton Way, #15-01
AXA Tower
Singapore 068811
Email: [email protected]
Phone: +65 6123 4567